Customer Service Standards

The CHAS Scheme aims to provide a high standard of customer service to its Suppliers and Buyers in a timely, professional and friendly manner. If you feel that you would like to submit a compliment, complaint or comment, regarding our performance or the quality of service you have received from the CHAS Scheme, there are various ways that you can send us your feedback. Please either:

Send us your comments via the Contact Us page on the website.
Request a “Supplier Satisfaction Survey” online form to complete, from chas.admin@merton.gov.uk
If you feel we have failed to provide a satisfactory service, you may wish to visit http://www.chas.gov.uk/Appeals.aspx